Serena Service Manager lets you move beyond the service desk to help transform your IT organization into a an agile, responsive and business focused service provider, increasing service quality while reducing TCO, speeding issue resolution and enhancing service levels, all while improving both end user satisfaction and agent productivity.

This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.