Serena Orchestrated Service Management is a revolutionary new process-based ITSM solution that keeps people and process perfectly in sync. It tackles the flexibility, visibility and usability challenges with traditional IT Service Management (ITSM) tools. With Serena Service Manager, you can:

• Reduce TCO by flexibly changing processes to match the way you deliver services
• Speed issue resolution with end-to-end visibility
• Improve user satisfaction and agent productivity with a centralized request center
• Bridge dev and ops with integrated ITSM and release management

Move beyond traditional service desk solutions with Serena Service Manager.