Orchestrated Service Management: A new process-driven approach to ITSM that addresses cost, visibility and usability challenges by SERENA Software, Inc.

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May 18, 2013

Orchestrated Service Management: A new process-driven approach to ITSM that addresses cost, visibility and usability challenges sponsored by SERENA Software, Inc.
This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems. (THIS RESOURCE IS NO LONGER AVAILABLE.)

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