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Orchestrated Service Management: A new process-driven approach to ITSM that addresses cost, visibility and usability challenges

Cover

This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.

Vendor:
SERENA Software, Inc.
Posted:
04 Apr 2012
Published:
04 Apr 2012
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.