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Serena Service Manager: A Process Driven Approach to Orchestrating IT Service Management (ITSM)
sponsored by SERENA Software, Inc.
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This white paper explores the many benefits of Serena Service Manager, and IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.
(THIS RESOURCE IS NO LONGER AVAILABLE.)
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Available Resources from SERENA Software, Inc.
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