Every leader in today’s modern enterprise should have a performance system—a means to transparently measure and manage progress against the goals they are given. With $5 trillion per year invested in enterprise IT, it is essential that each IT leader has a digitized system that enables them to manage and improve the key performance indicators (KPIs) that matter to the organization.
This white paper documents the requirements of an effective IT performance system and introduces a set of associated measures and best practices that are both aspirational and practical. In addition, the paper outlines a framework of key performance indicators to help IT perform better and presents specific KPIs to consider for leaders within different IT domains.
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