By outsourcing its records management, Hartford Hospital improved the response time on file requests. In fact, the Cancer Registry used to order its files each Wednesday, for arrival the following Monday. The first time the clinic put in its request with Iron Mountain, the files arrived the next day. This improved response time, eliminated unnecessary file tie-ups, lowering the risk of misplacement and optimizing the time to interfile loose reports.
This case study examines how Hartford Hospital outsourced its medical records management without service interruption, ensuring the highest level of patient care while reducing costs. read on to find out how they did it.
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