sponsored by Oracle Corporation
Posted:  01 Mar 2012
Published:  01 Mar 2012
Format:  PDF
Length:  15  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

A lot of industry data and benchmark data is presented, with examples and the formulas used to determine the results. The advantages of a hosted call center are explained and examples of ROI are given.

This white paper is aimed at both the IT management responsible for contact center infrastructure as well as the operational management responsible for the success of the call center operation.






BROWSE RELATED RESOURCES
Call Center Management | Call Center Software | Call Centers | CRM | CRM Analytics Software | CRM Best Practices | CRM Software | Customer Service

View All Resources sponsored by Oracle Corporation

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement