SIP contact centers: Key benefits and potential challenges

SIP contact centers: Key benefits and potential challenges

Cover

Session Initiation Protocol (SIP) has helped make unified communications (UC) flexible and successful. Now contact centers have to adopt this strategy, too. Contact center architects using SIP for UC can also use it to expand their contact center capabilities. However, a successful Sip deployment demands careful considerations when it comes to testing, management, and interoperability.

In this e-guide from SearchUnifiedCommunications.com, discover why SIP-based multimedia UC call center software can help you streamline operations. Also find out how and why SIP contact centers are fostering integration and how to ensure a successful SIP deployment.

Vendor:
SearchSecurity.com
Posted:
24 Feb 2012
Published:
24 Feb 2012
Format:
PDF
Length:
9 Page(s)
Type:
eGuide
Language:
English
Already a Bitpipe member? Login here

Download this eGuide!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy