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Choosing the right contact center technology
According to Gartner's Magic Quadrant for CRM Customer Service Contact Centers, by 2013 at least 35% of customer service centers will integrate community or social capabilities as a part of the contact center solution. As customers expect more social media from customer service, contact centers are seeking ways to infuse social CRM into their strategies.
Read this SearchCRM.com e-guide to gain a better understanding of building a multichannel contact center and eight tips for enhancing the customer service in your contact center.