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Choosing the right contact center technology

Cover

According to Gartner's Magic Quadrant for CRM Customer Service Contact Centers, by 2013 at least 35% of customer service centers will integrate community or social capabilities as a part of the contact center solution. As customers expect more social media from customer service, contact centers are seeking ways to infuse social CRM into their strategies.

Read this SearchCRM.com e-guide to gain a better understanding of building a multichannel contact center and eight tips for enhancing the customer service in your contact center.

Vendor:
NACR
Posted:
24 Feb 2012
Published
24 Feb 2012
Format:
PDF
Length:
11 Page(s)
Type:
eGuide
Language:
English

This resource is no longer available.