sponsored by NACR
Posted:  10 Feb 2012
Published:  10 Feb 2012
Format:  PDF
Length:  3  Page(s)
Type:  Case Study
Language:  English

This case study discusses how the United Collection Bureau, a debt collection and accounts receivable management services company, needed to upgrade their call recording and quality monitoring solution to work alongside its current Avaya Communications Manager system. They were searching for a system for quality assurance, training and protection from legal systems.

Uncover why UCB elected to use a CallCopy recording solution which was easy to use and search, easy to update, support, and maintain and also provided a lower TCO from their previous solution.

Application Programming Interfaces | Audio Standards | Call Center Software | Call Centers | Communications Software | Compliance Best Practices | Customer Service | Customer Support Software | Encryption Standards | Quality Control

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