sponsored by Infor CRM
Posted:  08 Feb 2012
Published:  08 Feb 2012
Format:  PDF
Length:  8  Page(s)
Type:  eGuide
Language:  English
ABSTRACT:

Gartner analysts said the evolution of customer relationship management (CRM) will require practitioners to pay close attention to social computing, mobile and customer analytics -- a sentiment that's been echoed in the market for years, but one to which Gartner has attached some strategic predictions.

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social CRM. Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.






BROWSE RELATED RESOURCES
CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Social Networking | Web 2.0

View All Resources sponsored by Infor CRM

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement