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Increase Call Center Agent Retention
As a contact center manager, you are probably struggling with quick turnover rates within your contact center agents or soon will face this challenge. Generation Ys, those born between the years of 1982 and 2000, are starting to make up a large portion of the workforce and this generation has a different outlook than past generations.
According to The Bureau of Labor Statistics' employee tenure report, employees aged 25 to 34 stayed on the job an average of only 3.1 years, compared with employees aged 55 to 64, who stayed on the job an average of 10 years. This statistic is not a positive fact for your contact center management. Training new employees can cost up to $5,000 per employee. How can you keep these Generation Y employees for seeking other jobs?
This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget.