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Adapt your contact center for increased customer satisfaction

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Every organization is trying to save money and you can easily tighten the budget in your contact centers by offering multi-channel options for customer service.

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

Vendor:
inContact
Premiered:
20 Jan 2012
Language:
English

This resource is no longer available.