Adapt your contact center for increased customer satisfaction
sponsored by inContact

Every organization is trying to save money and you can easily tighten the budget in your contact centers by offering multi-channel options for customer service.

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

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