Key Insights for Building “Consumerised” End-User Services

Key Insights for Building “Consumerised” End-User Services

Cover

 

Consumerised demand is about ease-of-use in a changing work environment. Many infrastructure organisations are emphasising “bring your own computer” programs, at the expense of missing a more fundamental point. Employees are less concerned over who owns the technology, and place more emphasis on ease-of-use across multiple working environments.


Organisations should engage “early adopters” to gain insight into leading indicators of productivity barriers and potential solutions. Employees who selfidentify as “early adopters” aren’t necessarily using different  technologies. Rather, early adopters discover more productive uses for technology faster than their peers, and should be co-opted to identify use cases for new technology opportunities.

 

Its important to tailor service choice to observed need. Rather than expand service options across the board, infrastructure organisations should use data to diagnose where to offer new capabilities, and where technology choice should be restricted to manage total cost.

 

 Click on the button below to download this report

 

CEB Logo

 

 

 

 

 

 

 

The Corporate Executive Board identifies the best business solutions to challenging functional and IT management problems facing CIOs. Its solutions are vendor independent and sourced from a vast executive network that spans the C-suite.

 

Vendor:
ComputerWeekly.com
Posted:
29 Nov 2012
Published:
05 Oct 2011
Format:
PDF
Length:
10 Page(s)
Type:
IT Briefing
Language:
English
Already a Bitpipe member? Login here

Download this IT Briefing!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy