sponsored by Infor CRM
Posted:  09 Jan 2012
Published:  05 Jan 2012
Format:  PDF
Length:  9  Page(s)
Type:  eGuide
Language:  English
ABSTRACT:

In this expert e-guide, find out how American Express and Yahoo tackle customer service with their own twists and how both claim they are spending less than they once did. Additionally, you'll learn how communicating with customers through multiple channels is a necessity and how companies use CEM technology to craft a single view.






BROWSE RELATED RESOURCES
CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Customer Service Best Practices

View All Resources sponsored by Infor CRM

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement