sponsored by Infor WFM Workbrain
Posted:  09 Jan 2012
Published:  05 Jan 2012
Format:  PDF
Length:  11  Page(s)
Type:  eGuide
Language:  English
ABSTRACT:

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. Find out:

  • Why call centers use WFM
  • How WFO is different from WFM
  • How to build a business case for workforce optimization (WFO)
  • And pitfalls to avoid when implementing WFO.





BROWSE RELATED RESOURCES
Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Services | Contact Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers | CRM | CRM Services | Workforce Management Software

View All Resources sponsored by Infor WFM Workbrain

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