Pragmatic ITIL: Bridging the Gulf between Theory and Practice
sponsored by Nimsoft, Inc.

While the consensus around the benefits of ITIL is virtually universal, the reality is that organizations’ ITIL initiatives run the gamut – both in terms of costs and benefits. Your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

Learn a pragmatic way to get the most out of ITIL: implementing a service management solution with embedded ITIL best practices, including pre-built, ready-to-use workflows for:

  • Incident assignment
  • Escalation
  • Service level tracking
  • And more
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