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Pragmatic ITIL: Bridging the Gulf between Theory and Practice
While the consensus around the benefits of ITIL is virtually universal, the reality is that organizations’ ITIL initiatives run the gamut – both in terms of costs and benefits. Your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Learn a pragmatic way to get the most out of ITIL: implementing a service management solution with embedded ITIL best practices, including pre-built, ready-to-use workflows for:
- Incident assignment
- Service level tracking
- And more