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Pragmatic ITIL: Bridging the Gulf between Theory and Practice

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While the consensus around the benefits of ITIL is virtually universal, the reality is that organizations’ ITIL initiatives run the gamut – both in terms of costs and benefits. Your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

Learn a pragmatic way to get the most out of ITIL: implementing a service management solution with embedded ITIL best practices, including pre-built, ready-to-use workflows for:

  • Incident assignment
  • Escalation
  • Service level tracking
  • And more
Vendor:
Nimsoft, Inc.
Posted:
04 Jan 2012
Published
04 Jan 2012
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.