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One-Stop Shop: Best Practices to Streamline your Service Desk
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Join Forrester and Nimsoft for this one hour webcast and discover the most current recommendations for service delivery and management best practices.
It’s time to rethink old paradigms and implement agile, easy to use and on demand solutions. It’s time to provide your service delivery team with knowledge enabling them to anticipate customer needs and requests and proactively solve them. Watch this webcast with Evelyn Hubbert, Principal Analyst at Forrester, and Tim Rochte, Product Marketer at Nimsoft, and find out how.