To achieve better everyday business results, organizations are turning to business rule management, or a combination of business rules and business events processing, to improve the timing and quality of the operational decisions that are driving key business processes and applications, such as claims processing, member enrollment, campaign management, payments processing, medical monitoring and customer care.

This e-book features 12 customer stories from a variety of industries and business use cases. Through these stories, you’ll learn how organizations are using the intelligent decision automation capabilities, provided by rules and events, for fully automated interactions, back-office decision support or to provide decision guidance for personal interactions with customers.