Once you cut through the hype surrounding the cloud, one thing becomes clear: As enterprise adoption of the public cloud grows, practical and concrete issues for service level management are real and need to be addressed.

So how should IT use service level agreements (SLAs) to manage the performance of cloud providers? And how can IT best monitor and manage service levels at the provider and customer ends?

Inside this white paper, uncover valuable best practices for harnessing public cloud services to meet SLAs.