Driving the SLM process in ITIL: Why it should be your priority

Driving the SLM process in ITIL: Why it should be your priority

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The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention.

In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.

Vendor:
CA Technologies.
Premiered:
Dec 8, 2011
Format:
Multimedia
Type:
Webcast
Language:
English
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