sponsored by CA Technologies.
Premiered:  Dec 8, 2011
Format:  Multimedia
Type:  Webcast
Language:  English

The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention.

In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.

Change Management | Customer Retention | Customer Satisfaction | IT Service Management | ITIL | Service Level Management | SLA | SLA Management Services

View All Resources sponsored by CA Technologies.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement