sponsored by CA Technologies.
Premiered:  Dec 8, 2011
Format:  Multimedia
Type:  Webcast
Language:  English
ABSTRACT:

The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention.

In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.






BROWSE RELATED WEBCASTS
Change Management | Customer Retention | Customer Satisfaction | IT Service Management | ITIL | Service Level Management | SLA | SLA Management Services

View All Resources sponsored by CA Technologies.

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