sponsored by CA Technologies.
Posted:  08 Dec 2011
Published:  07 Dec 2011
Format:  PDF
Length:  17  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

A company's ability to meet service-level agreements (SLAs) is essential for optimal customer acquisition, satisfaction and retention.

In this commissioned study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for:

  • Data metrics
  • Automation
  • Performance monitoring
  • And more

The Total Economic Impact™ Of CA Technologies’ Business Service Insight Solution, a commissioned study conducted by Forrester Consulting on behalf of CA Technologies, July 2010

 






BROWSE RELATED RESOURCES
Customer Retention | Customer Satisfaction | IT Service Management | Metrics | Productivity | Service Level Management | SLA | SLA Management Services

View All Resources sponsored by CA Technologies.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement