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sponsored by CA Technologies.
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Posted:
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08 Dec 2011
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Published:
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07 Dec 2011
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Format:
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PDF
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Length:
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17
Page(s)
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Type:
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White Paper
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Language:
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English
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ABSTRACT:
A company's ability to meet service-level agreements (SLAs) is essential for optimal customer acquisition, satisfaction and retention.
In this commissioned study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for:
- Data metrics
- Automation
- Performance monitoring
- And more
The Total Economic Impact™ Of CA Technologies’ Business Service Insight Solution, a commissioned study conducted by Forrester Consulting on behalf of CA Technologies, July 2010
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BROWSE RELATED
RESOURCES
Customer Retention | Customer Satisfaction | IT Service Management | Metrics | Productivity | Service Level Management | SLA | SLA Management Services
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View All Resources
sponsored by CA Technologies.
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