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Tip Guide: DCM and analytics: Looking at the big picture with Michael Dortch
sponsored by IBM
Posted:  07 Dec 2011
Published:  05 Dec 2011
Format:  PDF
Length:  7  Page(s)
Type:  eGuide
Language:  English
ABSTRACT:

This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this Q&A, Constellation Research analyst and ebizQ blogger Michael Dortch shares insight and advice about dynamic case management (DCM), analytics, and a bigger-picture view of case management.





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