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Case Study: Florida Insurer Drives Service Availability Gains
Business service availability is a top priority for Blue Cross and Blue Shield of Florida (BCBSF), a Jacksonville-based insurer with a member base of about four million people. With a tremendous responsibility to be accessible when their members face health issues, have questions about plan eligibility, or need to check on claims, BCBSF is highly dependent on its mission-critical applications.
Read this case study to find out how BCBSF combined application lifecycle management (ALM) best practices with performance management software to drive improvements in the performance and availability of their business-critical services.