Customer engagement and expectations are evolving rapidly based on mobile, social and digital trends. While these trends have created significant pressures for many traditional business models, they have also produced a wealth of new and emerging opportunities to find new ways to create and deliver value to customers.

This report can help companies:

* Rapidly understand the set of new possibilities created by digital transformation through a series of immersive workshops

* Prioritize the value propositions of business models and focus on those with the highest potential

* And define the business capabilities and key tasks required to move forward on the smarter commerce path.