This e-guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. In this installment, ebizQ contributor Christine Parizo describes how dynamic case management (DCM) is moving beyond its historical origins in the healthcare industry into other fields.
Readers will learn:
* How one global institution financial institution built a DCM architecture to better serve its customers all over the world.
* What author and MIT professor Steven J. Spear sees as the key trends in DCM’s ongoing expansion and evolution.
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