eGuide: Using social and collaborative approaches to take case management to the next level, Part II

eGuide: Using social and collaborative approaches to take case management to the next level, Part II

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In this e-guide, ebizQ.com contributing editor Peter Schooff speaks with two industry experts who offer insights about and suggest best practices for using social and collaborative techniques and technology in case management. Readers will hear from:

* Consultant Stephanie Quick, owner and managing principal of Iqu LLC, who discusses the top social/collaborative trends, techniques and technologies involved in case management today, and

* Analyst Neil Ward-Dutton, co-founder of and research director for MWD Advisors, who describes how social/collaborative approaches can build bridges and improve service in case management.

Vendor:
IBM
Posted:
15 Nov 2011
Published:
11 Nov 2011
Format:
PDF
Length:
10 Page(s)
Type:
eGuide
Language:
English
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