Designing a case management architecture is more of an art—really, a balancing act—than a science, explains ebizQ.com contributor Alan Earls in introducing the topic. In this e-guide, readers will learn to:
* Address key principles and considerations involved in designing an effective case management architecture
* Incorporate organizational values and priorities into such architectures
* Build "bridges" to extend case management activity across the enterprise
* And enable more effective collaboration and decision-making.