Business rules can bring additional insight, transparency and efficiency to case management, provided the approaches are combined and implemented properly.
In this e-guide, ebizQ.com executive editor Jan Stafford speaks with two leading experts on adding business rules to case management. Readers will learn:
* What business needs are driving the adoption of both business rules and case management technologies.
* How business rules technology is being put to use in case management and other areas.
* How to prepare for and implement rules in case management.
* Where business rules and case management trends seem to be heading.