sponsored by IBM
Posted:  08 Nov 2011
Published:  08 Nov 2011
Format:  PDF
Length:  9  Page(s)
Type:  eGuide
Language:  English

No question about it: Case management is an increasingly popular choice for organizations looking to improve efficiency, productivity, collaboration capability and, ultimately, the quality of service they provide clients and customers. Now many are taking their dynamic case management (DCM) efforts to the next level by applying analytics technology.

In this Tip Guide, ebizQ.com contributor Alan Earls offers practical advice for combining DCM and analytics, which can help users spot trends and glean other insights from case information. Readers will learn:

* Where the combination is likely to work best

* Where business process management (BPM) fits into the picture

* How to avoid pitfalls and problems in implementation

Business Process Automation | Business Process Management | Content Analytics | Content Management | Data Analytics | Enterprise Content Management | Knowledge Management

View All Resources sponsored by IBM

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement