A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels
sponsored by Verint Systems

With the addition of chat, email, text messaging, and social communities customers have multiple outlets to reach your business and should cause you to rethink your customer relationship management (CRM) strategies. This white paper explores innovative tactics to adapting to the more involved interactions with your customers. Read now to stay within trend and ahead of your competitors.

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