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A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels

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With the addition of chat, email, text messaging, and social communities customers have multiple outlets to reach your business and should cause you to rethink your customer relationship management (CRM) strategies. This white paper explores innovative tactics to adapting to the more involved interactions with your customers. Read now to stay within trend and ahead of your competitors.

Vendor:
Verint Systems
Posted:
03 Nov 2011
Published
03 Nov 2011
Format:
PDF
Length:
22 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.