As companies continue to rely on outsourcing and off-shoring services to third party vendors, managing and monitoring the performance of these vendors and outsourced projects is becoming a top priority. Outsourced services promise a myriad of benefits--cost savings, improved service levels, and extended knowledge base. However in order to achieve these benefits, companies need to monitor their outsourcing vendors and projects to ensure successful relationships and services.

The challenges of off-shoring include:

• Aggregating data coming from a large number of different sources
• Proper understanding of the end users requirements
• Handling unreasonable timelines
• And coordination with on-site teams