sponsored by ComputerWeekly.com
Posted:  26 Oct 2011
Published:  12 Jan 2011
Format:  PDF
Length:  5  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

The company’s 200-member IT application support team monitors more than 1,100 application instances.  The support team diagnoses thousands of technical troubles affecting hardware, operating systems, and databases, which can result in extended business downtimes.  Its 1,800 customer support representatives depend heavily on the availability and performance of these applications to provide its customers with a consistently superior service experience.






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