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sponsored by ComputerWeekly.com
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Posted:
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26 Oct 2011
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Published:
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12 Jan 2011
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Format:
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PDF
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Length:
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5
Page(s)
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Type:
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White Paper
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Language:
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English
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ABSTRACT:
The company’s 200-member IT application support team monitors more than 1,100 application instances. The support team diagnoses thousands of technical troubles affecting hardware, operating systems, and databases, which can result in extended business downtimes. Its 1,800 customer support representatives depend heavily on the availability and performance of these applications to provide its customers with a consistently superior service experience.
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