As IT adopts technologies such as virtualisation and cloud services, new dynamics will be introduced (e.g., mobility and offline/online), as well as opening its doors to external providers (e.g., infrastructure as a service [IaaS]). This complexity will require IT to add more rigor (not less) to their configuration management process. As the number of internal and external service providers increases, the need for timely, accurate and secure information flows also increases. With any delivery method, configuration plays a vital role in providing logical views of IT services, including changes to configurations.