IT Service Management: Optimizing IT performance and delivered business value

IT Service Management: Optimizing IT performance and delivered business value

Cover

IT service management is applicable to most enterprises, given the criticality of IT to modern business operations. In Ovum’s opinion, related management thinking and enabling technologies are both at a high level of maturity, with ITIL adoption in particular continuing to gain a foothold in enterprise IT organizations worldwide as over 20,000 people per month gain the ITIL Foundation Certificate.

Vendor:
ComputerWeekly.com
Posted:
24 Oct 2011
Published:
28 Jun 2010
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English
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