sponsored by ComputerWeekly.com
Posted:  24 Oct 2011
Published:  28 Jun 2010
Format:  PDF
Length:  11  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

IT service management is applicable to most enterprises, given the criticality of IT to modern business operations. In Ovum’s opinion, related management thinking and enabling technologies are both at a high level of maturity, with ITIL adoption in particular continuing to gain a foothold in enterprise IT organizations worldwide as over 20,000 people per month gain the ITIL Foundation Certificate.






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