In summary, the reader is encouraged to consider the evidence from the survey results and to then draw their own conclusions. As Birchman is a provider of SAP Managed Services, we have supplied the facts with opinions bu thave avoided writing a conclusion which may be deemed biased.This article explores the findings by looking at the:

• Service areas respondents considered were most important

• Service areas that respondents mostly deliver in-house

• Service areas that respondents have mostly outsourced

• Service areas that are meeting or thatare failing to meet expectations