In summary, the reader isencouraged to consider the evidence from the survey resultsand to then draw their own conclusions. As Birchman is a provider ofSAP Managed Services, we havesupplied the facts with opinions buthave avoided writing a conclusionwhich may be deemed biased.This article explores the findings bylooking at the:

• Service areas respondents considered were most important

• Service areas that respondents mostly deliver in-house

• Service areas that respondents havemostly outsourced

• Service areas that are meeting or thatare failing to meet expectations