Businesses of all sizes adopt technology to make them more productive, cost effective or flexible and help them compete. Over the years, the adoption of tools such as mobile phones, wireless laptops, the internet and email have all been driven by such expectations. Small and medium-sized businesses (SMBs) are often at the forefront as it can give them a lead on their larger competitors. But what starts as a useful extra tool for a few soon becomes the accepted norm for all, bringing further challenges and costs.