Guide to using social media for customer support

Guide to using social media for customer support

Cover

This trend also reflects a fundamental shift from predominantly company-customer interactions to customer-customer interactions that influence company-customer relationships. It therefore becomes imperative for companies  to have a sound Social Media customer engagement strategy.

Vendor:
ComputerWeekly.com
Posted:
21 Oct 2011
Published:
25 Feb 2011
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy