Guide to using social media for customer support

Guide to using social media for customer support

Cover

This trend also reflects a fundamental shift from predominantly company-customer interactions to customer-customer interactions that influence company-customer relationships. It therefore becomes imperative for companies  to have a sound Social Media customer engagement strategy.

Vendor:
ComputerWeekly.com
Posted:
21 Oct 2011
Published:
25 Feb 2011
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
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