When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.
IBM supports its customers who deploy IBM Cognos applications by providing a variety of types of education-related services:
Instructor-led training, which can be provided in person or online, and may be customized by IBM for particular end-user populations or even individual users.
Web-based training, which enables end users to attend online training on an as-needed basis and to complete the training at their own pace.
User adoption services, which helps in the assesment of specific training needs so that end-user adoption is both high and fulfills business requirements.
Learning assessment services, which are used to evaluate the end users of existing deployments, so that skills gaps can be identified and addressed.
Enterprise learning licenses (ELL), under which specific training materials can be used to train an unlimited number of users an unlimited number of times. An ELL is most beneficial when a customer does not want to create its own training assets and needs the flexibility to train multiple groups of users at the time of its choosing.