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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services
The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Cloud-aware CRM services will be equipped with open interfaces for integrating with other related services, content and network information.
Access this report from IDC to explore the future of CRM application delivery, and discover how cloud computing is set to revolutionize the way we use these applications by delivering better user experience and business value.