This white paper describes five cost reduction strategies, supported by concrete examples of government agencies that have improved quality of services to citizens while cutting costs. You'll read how:
* New York State Department of Taxation and Finance saved more than US$889 million over the past five years thanks to the IBM Tax Audit and Compliance system, while processing refunds faster.
* City of Madrid reduced emergency response time by 25% by combining information from various sources and improving process management.
* Social services agencies streamlined eligibility determination and benefits calculation while reducing improper payments.
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