Consultant Rick Davidson urges CIOs to take the lead on improving customer service in the digital age -- and spells out the signs of a customer service strategy gone wrong.
What big company doesn’t want a social networking platform that lets employees really connect, communicate and create? Take it from a pro: The benefits are many and, yes, it is hard to do.
At Spark Summit East, Databricks talked up a storm about its new Spark cloud offering in an effort to distinguish the data processing engine from MapReduce and the Hadoop stack: The Data Mill reports.
A spate of new converged and hyper-converged systems give IT shops a potent combination of flash storage and pre-integration.
Data center security is paramount to ensuring the safety of your employees and data. But what happens when you let a fool into your facility?
New deeply skilled mainframe staffers won't pop up overnight, so use a mix of in-house and outsourcing tactics to support another decade on big iron.
In this Q&A, one network admin explains how rapid growth at his company prompted a massive network upgrade that included migrating from Cisco to Dell.
Alcatel-Lucent Enterprise has introduced a switch gateway in its latest high-density OmniSwitch that improves data throughput between virtualized applications and a VXLAN.
The WLAN is the new LAN, but many networking education programs don’t reflect that. There’s a wireless skills gap, and it needs to be addressed.
Competition for Hadoop-based analytics may put tools and services within reach for large and midsize organizations, says Robert Richardson.
Move beyond prevention to fast detection to combat a stealthy social engineering attack.
Organizations will be judged by the company they keep, warns Herold. Don’t let third parties skate, when your data security is at risk.
Business analysis skills are lacking at many organizations. BA training and certifications may be underutilized resources for supporting better sales.
When testing public APIs, test expert Johanna Rothman recommends testing API functionality, endpoint security and, above all, proper connectivity.
For those of us new to software security testing, it can be an intimidating field of study. Where do the veterans suggest we begin?
Are you considering SDS for your organization? Expert George Crump lists the technology areas that may still present a few problems to your storage administrator.
Jon Toigo explores the renewed interest in software-defined and hyper-converged storage, and an important partnership between Huawei and DataCore Software.
Jamie Thomas explains IBM's plans for the newly branded Spectrum Storage line, and whether a hyper-converged appliance is on the vendor's roadmap.