Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.

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May 22, 2012

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Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. Additionally, this white paper will discuss the following benefits: Faster problem resolution Improved 1st call resolution Increased conversion rates Improved customer satisfaction and decreased customer churn Higher customer value (THIS RESOURCE IS NO LONGER AVAILABLE.)

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