A call center are no longer a room full of buzzing and chatting help agents but it may be someone's living room or dining room. As more technology is introduced to the CRM and the call center environment-- Internet applications and telephony, there is also an increase of work-at-home call agents. This white paper examines the call center landscape and details hosted call centers. Many organizations are moving towards cloud-based services and this white paper will also explore the security risks involved with this sort of system.