Good communication is a vital component for small and midsize businesses (SMBs) to achieve a competitive advantage. One missed or misdirected call can potentially result in the loss of an existing customer or a prospect as it has an impact on almost every aspect of operations making the type of communications system you choose critical. The right solution, like Avaya IP Office, can help you find the time to accomplish everything you need to do: innovate, grow, gain competitive advantage, and make your customers happier.