sponsored by CA Technologies.
Posted:  29 Aug 2011
Published:  24 Aug 2011
Format:  PDF
Length:  13  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

This white paper, written by Charlie Betz, Research Director, EMA, focuses on the important and evolving role of social media in service desk management. Read this paper to learn more about:

* Social media trends in IT Service Management
* The new culture for Service Desk Management
* The benefits of improved self-service access via social media
* How social media applies to Service Desk in terms of collaboration, community, etc.






BROWSE RELATED RESOURCES
Collaboration | Customer Self-Service | Help Desk Management | Help Desks | IT Service Management | ITIL | Social Computing | Social Networking

View All Resources sponsored by CA Technologies.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement