sponsored by CA Technologies.
Posted:  29 Aug 2011
Published:  24 Aug 2011
Format:  PDF
Length:  13  Page(s)
Type:  White Paper
Language:  English

This white paper, written by Charlie Betz, Research Director, EMA, focuses on the important and evolving role of social media in service desk management. Read this paper to learn more about:

* Social media trends in IT Service Management
* The new culture for Service Desk Management
* The benefits of improved self-service access via social media
* How social media applies to Service Desk in terms of collaboration, community, etc.

Collaboration | Customer Self-Service | Help Desk Management | Help Desks | IT Service Management | ITIL | Social Computing | Social Networking

View All Resources sponsored by CA Technologies.

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