This white paper, prepared by data expert Thomas Redman, PhD, is one in a series of papers aimed at identifying who does what in data quality management. Superior quality data results when organizations focus on the "points of data creation" so they can eliminate root causes of error. This paper primarily focuses on the specific roles and responsibilities of middle managers in maintaining and improving these points of data creation.

In addition, the paper discusses roles and responsibilities for the IT manager. Middle managers have a seemingly insatiable need for technology to increase speed, increase capacity and reduce unit cost. But the most important responsibility of the IT manager is far more important and subtle than simply applying technology to business processes. Business managers need solid, practical and timely advice about new technologies and when the time is right to automate.