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Leveraging Workforce Management to Deliver Exceptional Customer Experience
Retailers are leveraging a full arsenal of tools, from advanced customer analytics to loyalty programs to mobile devices, to enrich the customer experience. But they don’t work in isolation. Because retail programs and store execution are so intimately intertwined, it’s critical to tap the power of workforce management tools to ensure that the right workforce is in place to execute on brand experience. Use of a single, centralized workforce management application across all hourly associates helps retailers make those holistic decisions and allocate labor budgets accordingly.
Read this white paper for a more in-depth look at workforce management tools and how they can work in concert with retail initiatives to deliver on customer expectations.