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Making the IVR Work for You and Your Customers with Self Service Differentiation
Interactive voice recognition (IVR) technology has come a long way from its roots as a cumbersome, difficult-to-navigate tool derided by customers. When properly deployed with industry best practices, modern IVR has the potential to positively transform customer service through the contact center.
Watch this webinar with Tim Harris, Director of Professional Services for inContact and Nick Newsom, President of the F9 group to learn about:
- Why deploying IVR is a good business decision
- How to identify and best serve VIP customers (the 20 that gives you 80)
- Three key IVR concepts in action
- Moving from theory to practice - deploying IVR successfully